Frequently Asked Questions

Yes, absolutely! All our gemstones are 100% natural and authentic. We source directly from trusted suppliers and each piece comes with the assurance of genuine quality. We never use synthetic or lab-created stones unless explicitly mentioned in the product description.

Our handmade jewelry is crafted by skilled artisans who carefully design and assemble each piece individually. This means every item is unique with its own character. The process involves careful stone selection, wire wrapping, setting, and finishing - all done by hand rather than mass production.

Natural gemstones have inherent variations in color, clarity, and pattern - that's what makes them special! While we strive for accurate photography, slight differences may occur due to lighting and screen settings. Each stone is one-of-a-kind, which we consider a beautiful feature rather than a flaw.

We primarily use sterling silver (92.5%), brass, copper, and gold-plated metals. The metal type is clearly mentioned in each product description. All our metals are nickel-free and suitable for most skin types.

We process orders within 2-3 business days. Shipping within India typically takes 5-7 business days. International orders may take 10-15 business days depending on customs clearance. You'll receive a tracking number once your order ships.

Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location. Please note that customs duties and taxes (if applicable) are the buyer's responsibility.

Each piece is carefully packaged in elegant jewelry boxes with protective cushioning. We ensure your jewelry arrives safely and ready to wear or gift. All packages are discreet and secure.

We accept returns within 7 days of delivery if the item is unused, unworn, and in its original packaging. Due to the handmade nature of our jewelry, we carefully inspect each piece before shipping, but if you receive a damaged or defective item, please contact us immediately for a replacement or refund.

Yes, exchanges are possible within 7 days of delivery, subject to availability. Please contact us to arrange an exchange. The customer is responsible for return shipping costs unless the item was defective or incorrect.

We're very sorry if this happens! Please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund immediately. Your satisfaction is our priority.

To keep your jewelry looking beautiful:

• Store in a cool, dry place away from direct sunlight
• Remove jewelry before swimming, bathing, or exercising
• Clean gently with a soft cloth - avoid harsh chemicals
• Keep away from perfumes, lotions, and hairsprays
• Store each piece separately to prevent scratching

Sterling silver naturally tarnishes over time due to oxidation. This is normal and doesn't mean the quality is poor. You can easily restore shine using a silver polishing cloth or mild silver cleaner. Regular wear actually helps prevent tarnishing!

Most gemstones are suitable for daily wear, though some are softer than others. Stones like amethyst, citrine, and quartz are quite durable. Softer stones like pearl or moonstone require extra care. We include care instructions with each purchase.

Yes! We love creating custom pieces. Contact us with your design ideas, preferred gemstones, and budget. We'll work with you to bring your vision to life. Custom orders typically take 2-3 weeks to complete.

Absolutely! If you see a design you love but want a different gemstone or size, just reach out to us. We'll let you know if it's possible and provide a quote. We're always happy to accommodate special requests.

Yes, we offer complimentary gift wrapping for all orders. Just mention it in the order notes at checkout, and we'll make your jewelry gift-ready with beautiful packaging and a personalized message card if requested.

We accept credit cards, debit cards, UPI, net banking, and digital wallets. All payments are processed through secure payment gateways to ensure your information is protected.

Yes, your security is our top priority. We use SSL encryption and trusted payment processors. We never store your complete payment information on our servers.

Currently, we accept online payments only for faster processing and security. This helps us serve you better and ship your order quickly.